Return Policy

Personalized Nature and Non-Returnability: Due to the highly personalized nature of our jewelry, we are unable to accept returns or exchanges. Each piece is crafted specifically for an individual customer based on their specifications, making every item uniquely tailored and non-interchangeable. This policy is in place to acknowledge the custom craftsmanship involved in each piece.

Quality Assurance and Customer Satisfaction: Before we begin creating any jewelry piece, we engage in a thorough consultation process with the customer. This includes confirming design details, materials, sizes, and any specific requests to ensure that the final product will meet their expectations. Our goal is to ensure complete satisfaction with every custom order.

Damages or Errors: In the rare event that a product is received damaged or differs significantly from what was ordered, we ask customers to contact us within 48 hours of receiving their item. We will evaluate the situation and determine if corrective action, such as repair or replacement, is warranted. It is crucial that the customer provides all relevant information and photographic evidence of the issue.

Contact for Issues: Customers are encouraged to contact our customer service team at for any questions or concerns regarding their custom orders. Our team is dedicated to providing timely and helpful responses to ensure that every aspect of your order is clear and satisfactory.

Policy Updates: We reserve the right to update this policy as necessary to reflect changes in our business practices or in response to customer feedback, regulatory changes, or legal requirements. All updates will be posted on our website, and we will notify customers of significant changes through our usual communication channels.

Conclusion: We appreciate your understanding and trust in choosing us to create your custom jewelry. We are committed to delivering high-quality, personalized pieces that reflect your unique style and preferences.